QuickBooks is the most prominent accounting software widespread among business owners, accountants, and freelancers. Recently, many QuickBooks users have experienced a situation where they end up with different technical glitches. QuickBooks Error 15311 is one of them, which might be seen when you download and install QuickBooks Desktop or payroll updates.
Such errors often hamper the update function of the QuickBooks Desktop application. According to Intuit, This error code is basically a runtime error that arises when Windows cannot verify the digital signature certificate for the QuickBooks app. Whenever the issue appears, it comes up with the following error prompt:
Server
Error 15311: “QuickBooks update cannot be completed successfully.”
Problem: “Cannot connect to QuickBooks payroll.”
Error 15311: “QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.”
What promotes QuickBooks Error 15311?
There are certain reasons that might evoke QuickBooks update Error 15311; the most apparent one is the unverified digital signature. Some others are enumerated below:
The error 15311 triggers when some crucial QuickBooks processes interrupt the software update process.
Incorrect internet connection settings block QuickBooks access to the internet; due to this, QuickBooks can’t download the required updated files.
Windows Firewall blocks QuickBooks ports and causes network connectivity issues leading to QuickBooks payroll error 15311.
Some third-party security applications installed on Windows identify QuickBooks Desktop as a threat to Windows security and prevent access to the internet.
Virus or malware attack.
QuickBooks files got deleted or damaged.
Windows registry entries related to QuickBooks software are damaged or corrupted.
Incomplete or corrupted QuickBooks installation.
Effective Solutions to tackle QuickBooks Error Code 15311
To get over the QuickBooks error 15311, you can perform any of the below-listed methods. Let’s check out each one step-by-step:
Solution 1: Downloading and Installing a Digital Signature Certificate
To start off, hold and press the Windows key and then type QBW32.exe in the search box.
Now, if the file is not visible, then tap on More Results.
You need to press the Computer icon.
After this, look for the QBW.exe file in the search results.
Locate and right-click the QBW3.exe and choose the Properties option.
Navigate to the Digital Signature tab and then make sure that Intuit inc. is marked in the list.
Next, tap on Details.
Furthermore, select the View Certificate in the digital signature details window.
Then, you will see the certificate window and click on Install certificate from the General tab.
You are required to keep clicking on Next until the finish tab displays.
Hit the Finish tab.
Finally, reboot the system to Allow changes to take place and check for the error status as well.
If you are still confused, talk to our experts at +1-(855)-955-1942.
Solution 2: Run Reboot.bat Batch File to Reregister QuickBooks Files
In the inception, close the QuickBooks Desktop application if running on Windows.
Now, right-click on the QuickBooks icon on your Desktop and choose the Properties option.
Click on open File Location, and later Windows will open the QuickBooks installation folder for you.
The next step is to confirm that Windows Hidden Files and Folders are set to display.
Locate and tap right on the Reboot.bat file.
You need to select Run as Administrator.
Wait until the Reboot file reregisters all the QuickBooks files.
At last, try to Update the QuickBooks Desktop application Once the black color command prompt window automatically disappears.
Wrap-up!
Are you still coming across QuickBooks Error 15311 even after following the instructions over here? No worries, here’s the solution. It’s very common to get stuck with such payroll errors while downloading or installing payroll-related updates. So, just sit relaxed and dial our Toll-free number +1-(855)-955-1942 to get the best professional assistance within no time.
FAQ's
1. I don’t know how to deal with QuickBooks update Error 15311 when it comes to downloading or installing QB Desktop and payroll updates. Is there any way to fix it?
Well, you can rectify the error code 15311 in QuickBooks by performing the below-listed manual steps. Here’s how:
Firstly, make sure that your QuickBooks subscription is activated.
Now, update your QuickBooks desktop to the latest release version.
Next, confirm that the Payroll Service key is correct:
Hover over the Employees tab and click My Pay
roll Service.
After that, tap on Manage Service Keys.
Now click Edit and check if the key is correct.
Press Next and then hit the Finish tab.
At last, reboot your computer system.
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